FAQ
Quick answers to the questions we hear most.
Orders
How do I place an order?
Add items to your cart, open the cart and select Checkout. You can check out as a guest or with an account.
Can I change or cancel my order?
Contact us as soon as possible. If your order hasn't shipped yet we'll do our best to change or cancel it.
How do I track my order?
Use the tracking link in your shipping email, or see Track Order.
Shipping
Where do you ship?
We currently ship to addresses in the United States.
How long does shipping take?
Orders are delivered within 5-7 business days of being placed. Each product page shows a "Get it by" date range counted from today.
Which carriers do you use?
We ship with FedEx or UPS. You get a tracking link by email as soon as your order ships.
Do you offer free shipping?
Yes, on orders of $[TODO_FREE_SHIPPING_THRESHOLD] or more. Details are in our Shipping Policy.
Returns and refunds
What is your return policy?
You can start a return within 30 days of delivery, and returns are free. See Returns & Refunds.
When will I get my refund?
We issue refunds within [TODO_REFUND_PROCESSING_DAYS] business days of receiving your return. Your bank may take a few more days to show it.
Payments and pricing
Which payment methods do you accept?
The payment methods shown at checkout and in our site footer.
Are your sale prices real?
Yes. A crossed-out price is the regular price we sell the item at. We don't use fake reference prices or countdown timers.
Do you charge sales tax?
Sales tax is calculated at checkout where required by law, before you pay.
Still have a question?
Contact us and we'll be happy to help.