Returns & Refunds

Effective date: [TODO_POLICY_EFFECTIVE_DATE]

Return window

You can return most items within 30 days of delivery for a refund. Returns are free.

Eligibility

To be eligible, items must be:

Unused and in the same condition you received them.
In the original packaging, with all parts and accessories.
Accompanied by your order number.

If an item cannot be returned, this is stated on its product page before you buy.

How to start a return

Email [TODO_SUPPORT_EMAIL] or use our contact form with your order number and the item(s) you want to return.
We reply with return instructions and the return address.
Pack the item securely and ship it back. We recommend a trackable shipping method.

Return shipping

Returns are free: we cover return shipping on every eligible return.

Restocking fee

[TODO_RESTOCKING_FEE]

Refunds

Once we receive and inspect your return, we email you to confirm. Approved refunds are issued to your original payment method within [TODO_REFUND_PROCESSING_DAYS] business days. Your bank or card issuer may take a few extra days to post the credit.

Damaged, defective or wrong items

Contact us within [TODO_DAMAGE_REPORT_DAYS] days of delivery with your order number and a photo. We will send a replacement or a full refund, including shipping.

Exchanges

The fastest way to get a different size or color is to return the item you have and place a new order.