Shipping Policy

Effective date: [TODO_POLICY_EFFECTIVE_DATE]

Where we ship

We ship to addresses within the United States. We do not currently ship internationally.

Processing time

Orders are processed within [TODO_PROCESSING_DAYS_MIN]-[TODO_PROCESSING_DAYS_MAX] business days (Monday to Friday, excluding US federal holidays). Orders placed after [TODO_ORDER_CUTOFF_TIME] or on weekends and holidays are processed the next business day.

Delivery time

Orders are delivered within 5-7 business days of being placed, processing time included. The "Get it by" dates on product pages are counted from today using that range. They are estimates, not guarantees; carrier delays and severe weather can occasionally add time.

Shipping costs

Free standard shipping on orders of $[TODO_FREE_SHIPPING_THRESHOLD] or more (after discounts, before tax).
Orders below that amount: [TODO_STANDARD_SHIPPING_RATE].
The exact shipping cost for your order is always shown at checkout before you pay.

Carriers and tracking

We ship with FedEx or UPS. As soon as your order ships we email you a tracking number and link. See Track Order for help.

Multiple packages

Orders with several items may arrive in separate packages. You will receive tracking for each one.

Address accuracy

Please double-check your shipping address at checkout. If you notice a mistake, contact us right away. We can update the address only before the order ships.

Lost, late or damaged packages

If your tracking shows delivered but you can't find the package, check around your property and with neighbors, then contact us within [TODO_DAMAGE_REPORT_DAYS] days of the delivery date. If an item arrives damaged, email [TODO_SUPPORT_EMAIL] with your order number and a photo and we will make it right with a replacement or refund.